The scope of work and required services, the expected duration for execution, the cost and payment mechanism, the responsibilities of each party, and what is included in delivery, support, and warranty are determined. This aims to ensure that the project details are clear and agreed upon before execution begins.

We start by understanding the client's needs and project goals, then we define the scope of work, technical requirements, duration, and cost. After approving the proposal and agreeing on the terms, the implementation phases begin according to a clear and defined plan.

The cost varies according to the nature of the project and its requirements, the level of customization and development, the required integrations, the infrastructure, and the accompanying services. Therefore, we first study the client's needs, and then we provide a proposal that outlines the scope of work, the cost, and the included services before starting the implementation.

We provide integrated digital solutions that include ERP systems, accounting, point of sale, inventory management, software and website development, application development, AI agent development and process automation, system integration, cloud solutions and infrastructure, in addition to technical consulting and digital transformation. Solutions can also be customized according to the nature and needs of each organization.

Return cases are subject to the terms of the agreement, the nature of the service, and the stage of execution reached. The work and services that have been executed or the costs that have been incurred before determining any refundable amount will be calculated. As for the ready digital services and products that have been delivered or activated, they are non-returnable or non-refundable.

Yes, the warranty period and its scope are determined by the nature of the project and the agreement. The warranty includes addressing technical errors related to the executed works according to the agreed project scope.

We are committed to continuously developing our ready-made systems, providing free periodic updates that include general improvements, bug fixes, performance enhancements, and additional improvements that we incorporate into the core version of the system. As for customizations or new features specifically requested for a particular client, they are studied independently, and their costs are determined based on development requirements.

Yes, the solution can be developed and new features or integrations can be added as the organization's needs evolve. The infrastructure and resources can also be expanded as the number of users, branches, or the scale of operations increases, helping the solution keep pace with business growth.

Yes, we provide technical support and follow-up after delivery according to the nature of the project and the agreed plan, which includes addressing technical issues and assisting in the proper operation and use of the solution.